Total Quality Management (TQM) Notes and Materials Free Download

By | August 16, 2016

Total Quality Management Notes and Materials Free Download

Total Quality Management Notes and Materials Free Download. Download Total Quality Materials and Notes for free.


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One of the important issues that business has focused on in the last two decades is “quality”. The other issues are cost and delivery. Quality has been widely considered as a key element for success in business in the present competitive market. Quality refers to meeting the needs and expectations of customers. It is important to understand that quality is about more than a product simply working properly. Quality refers to certain standards and the ways and means by which those standards are achieved, maintained and improved. Quality is not just confined to products and services. It is a homogeneous element of any aspect of doing things with high degree of perfection. For example Business success depends on the quality decision making. Total Quality Management Notes.

TQM is the management approach of an organization, centered on quality, based on me participation of all its members and aiming at long-term success through customer satisfaction. and benefits to all members of me organization and to society

BASIC CONCEPTS OF TQM:

1. Top management commitment

2. Focus on the customer – Both internal and external

3. Effective involvement and utilization of entire work force

4. Continuous improvement

5. Treating suppliers as partners 6. Establishing performance measures for the processes

PRINCIPLES OF TQM:

1. Customers requirements – ( both internal & external) must be met first time & every time

2. Everybody must be involved

3. Regular two way communication must be promoted

4. Identify the training needs and supply it to the employees

5. Top management commitment is must

6. Every job must add value

7. Eliminate waste & reduce total cost

8. Promote creativity

9. Focus on team work

LEADERSHIP

The process of influencing others towards the accomplishment of goals. He triggers tile will to do, shows the direction and guide the group members towards the accomplishment of goals.

CHARACTERISTICS OF QUALITY LEADERS

1. Customers first

2. Value people

3. Build suppler partnership

4. Empower people

5. Strive for excellence

6. Demonstrate involvement / commitment

7. Explain & deploy policy

8. Improve communication

9. Promote teamwork

10. Benchmark continuously

11. Establish system

12. Encourage collaboration.

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